RadshapeRC News

RadshapeRC at The Gadget Show 2016

31 March 2016

We're at the Gadget Show Live 2016 just down the road at the NEC - come and say 'hi'!


Vaterra Ascender Kit Review

27 November 2014
The all NEW Vaterra Ascender RC Crawler reviewed at RadshapeRC

Returns Information


Returns Policy – Faulty Goods

All RadshapeRC™ products are manufactured by us and due to the nature of the products we sell, we request that all faulty goods be returned within 28 days of purchase.

In all cases, our maximum possible refund payable will be the total paid to us by yourself, plus the reasonable Royal Mail return costs that you have experienced – up to a maximum of the Royal Mail Standard Parcel rate for the weight returned. Genuinely faulty goods will be refunded, substituted or replaced as required.

To ensure that a reasonably priced service is used we will not refund “Special Delivery” costs for any weight or “First Class Recorded” costs for items over 1KG – for both of these, Standard Parcel rate only will be refunded, regardless of the actual postage service used.

We take the view that goods that have been damaged by misuse are not faulty. Therefore, we will examine all goods returned as faulty to determine whether the problem has been due to incorrect manufacture or simply user error – Refunds will not be given for products which have been damaged by misuse.

MISSING PARTS: Where parts are missing from an item, please let us know by email as soon as possible. We can usually supply replacement parts without delay.

In all cases, our maximum possible refund payable will be the total paid to us by you. No payment or refund will be made for, but not limited to, disappointment, time lost or any consequential loss of any form whatsoever.

Returns Policy – Change of mind

You have 7 working days from the day you receive any part of your order to notify us that you wish to return the received item for refund. Each dispatch to you is treated as a separate contract and therefore a separate order for the purposes of returns.

The Consumer Protection (Distance Selling) Regulations gives you the right to a cooling off period, i.e. a right to cancel your order within 7 working days following the day of receipt of the goods and return them for a refund. This applies to all our goods except special orders. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax, letter or telephone. The goods must be returned in mint, saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service, as the items remain your responsibility until they are received back at our store.

You will need to complete a Returns Form to enclose with the product - we will issue a Returns Authorisation Code, which should be written onto the returns form. The form can be downloaded HERE

In order for us to issue a Returns Authorisation Code, we will need to know which item you are returning and the reason you wish to return it. You will need to ensure that we receive the item within 30 days of our issuing a returns authorisation code (you will need to arrange for the item to be returned to us, by post or courier at your expense) and when we receive the item we will process a refund.

DUTY OF CARE: You must take good care of all products that you intend to return to us. By using a product it is reasonable to suggest that you have accepted the product as your own. Under these circumstances, a return will not be accepted. Please note that items returned to us will be very carefully examined for signs of use or damage prior to any refund being processed.

We reserve the right to refuse further to accept further orders from you should you repeatedly return items.

In all cases, our maximum possible refund payable will be the total paid to us by you. No payment or refund will be made for, but not limited to, disappointment, time lost or any consequential loss of any form whatsoever.