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RadshapeRC News

RadshapeRC at The Gadget Show 2016

31 March 2016

We're at the Gadget Show Live 2016 just down the road at the NEC - come and say 'hi'!


Vaterra Ascender Kit Review

27 November 2014
The all NEW Vaterra Ascender RC Crawler reviewed at RadshapeRC

Terms and Conditions


Standard Terms and Conditions Of Sale

The terms and conditions below do not affect your statutory rights.

As the products we offer are manufactured by us and are of a specialist nature, please ensure that you read the appropriate section of our terms and conditions prior to placing your order. If there are any special terms relating to any item listing please read the Important Variation To Returns Policy before you place your order.

If you have any questions, please contact us prior to placing your order as placing an order with us automatically implies that you agree with the terms below.

POSTAGE RATES: Postage & Delivery rates can be found on our Delivery Information page.

AGE: We are unable to accept orders from those under 14 years of age.

REFUSAL TO SERVE: We reserve the right to refuse to supply any order placed without giving a justification. Placing an order via our web site does not constitute a contract until goods are dispatched from our premises. We reserve the right to cancel any sale after charging and prior to the goods leaving our premises, in which case a full refund of any amounts already charged will be made.

MISTAKES AND CORRECTIONS: It is possible at times that products may be incorrectly listed that are no longer available, have had a specification change, not to the exact anodized colour viewed on your monitor or are no longer available at the listed price. It is also possible for an incorrect price to be entered during the ordering process. We reserve the right to refuse to serve in these instances.

CHEQUES: As we are set up primarily for card sales, cheques are slow to clear in our bank. Please order online in the usual way but indicate in the COMMENTS that you wish to pay by cheque. We usually need up to 14 days timescale to clear a cheque as a result. Cheques should be made payable to RADSHAPE SHEET METAL LTD. Please also send a copy of your order.

PAYPAL & SAGEPAY: Paypal & Sagepay is accepted from WORLDWIDE accounts that are VERIFIED members and with CONFIRMED delivery addresses. We reserve the right to refuse and refund payments made by either one of these methods. Paypal & Sagepay payments can be made automatically via our on-line shop - all other Paypal payments must be initiated manually by yourself. If sending an E-Cheque via Paypal it will be treated the same as a normal written cheque in the sense of up to a 14 day timescale to clear.

In all cases, our maximum possible refund payable will be the total paid to us by you. No payment or refund will be made for, but not limited to, disappointment, time lost or any consequential loss of any form whatsoever.

IMPORTANT VARIATION TO RETURNS POLICY: This variation applies when ordering products that are yet to be released or that have had a bespoke price quoted to you. These items are not part of our usual stock and are obtained at the start of a manufacturing batch.

Once an order has been placed for these items, it cannot usually be cancelled. Please ensure you are aware of exactly what you are ordering and that you have taken into account any timescale we have advised (which may be subject to extension) before confirming your order online.

CANCELLATION OF ORDERS NOT YET DISPATCHED: Please advise us as soon as possible that you wish to cancel items from your order. We will amend your order immediately provided that the items have yet to be processed or dispatched. We are not able to cancel orders for items once the items have left dispatch office.

Please note that we reserve the right to restrict or refuse to offer our services to anyone who repeatedly orders and then later cancels items without good justification.

GOODS LOST IN TRANSIT: We use various sources of delivery. If a package is too large to be posted through residential letter boxes, many will be held at your local sorting office for you to collect. We therefore ask that if you feel an excessive time has passed, once you have confirmed that we have dispatched a package to you check with near neighbours (post officers often deliver "next door" if they call when you are out) and your local sorting office to check if an item has been held for you. Sorting offices usually require that ID is shown before they will check their shelves.

15 WORKING DAYS RULE: Due to the way the post works, the Post Office will not accept that a package has gone missing until 15 working days minimum after posting. This in layman’s terms is 3 weeks. During this period our hands are tied and we must simply wait, as "lost" packages are often redelivered or returned to sender during this time.

POST OFFICE CARDING: Many post men do not leave cards if you are out, they should but often do not. The Post Office Sorting Offices will rarely confirm that they have a package waiting for you by telephone and will only normally confirm in person if you present ID with the same address - this we imagine is to protect the mail and prevent fraud.

INFORMING US OF LOST GOODS: In the event that you have checked with neighbours and the sorting office, and no trace can be found of the package, please contact us and we will look into it. If after 15 working days, the package has not arrived and it appears that the package has been lost in transit we will forward to you a document for you to sign to confirm that you have not received the package, and once we receive this back from you a duplicate order will be dispatched. If a refund, rather than a replacement, is required, we must wait until the post office have completed their investigation, after which we will credit the value of any lost goods.

In all cases, our maximum possible refund payable will be the total paid to us by you. No payment or refund will be made for, but not limited to, disappointment, time lost or any consequential loss of any form whatsoever.

COMPLAINTS: In the event of a complaint, please contact Chris Dickinson via any of the methods outlined on our Contact Us page. We will endeavour to respond to all complaints within 3 working days, however usually response will be within 24 hours at any time. You will be kept updated as to the progress and outcome of your complaint.

YOUR DETAILS, SECURITY AND PRIVACY: In the event of any query relating to privacy or security matters, please contact Chris Dickinson via any of the methods outlined on our Contact Us page.

Personal and order details are collected online and by telephone at point of order, or enquiry, lawfully and in accordance with the Data Protection Act 1998.

Once received your details will not be disclosed to any third party, except where required to process your payment and arrange delivery of the goods. Your email address will be added to our Newsletter receivers list only if you select that option when ordering (or enter your mail address into the box on our menu page). Each newsletter published includes clear instructions on how to cancel future issues.

Your name, delivery address phone number & address will be passed only to the following organisations: Credit Card merchant services - for security checking and sale authorisation. Delivery Organisation (e.g. Royal Mail, Parcel Force, Courier etc) for delivery. We do not maintain or keep a postal mailing list - if you wish to be kept updated on new products, we recommend you join our email newsletter using the link at the bottom of our menu page. Our email newsletter mailing list software stores only your name & email address and no other details whatsoever.

In the event of online payment by credit or charge card, no payment details are kept on any form of computer system once orders are received and actioned, only on paper file within a locked room to which no public access is permitted. Online ordering processes are protected by both SSL secure layers, double helix 128 bit encryption with both public and private keys and triple levels of password protection.

Cookies are used in the implementation of this site only to pass non-sensitive information during the ordering process, and do not store card details or payment information.

YOUR RIGHTS: The above does not affect any statutory rights that you may have under the various retail acts including the Sale and Supply Of Goods Act and the Distance Selling Regulations.

Errors and Omissions on listings accepted.